Review Sign-in Issues

Role(s):

Technician 2

Frequency:

Weekly

Time:

30-45 min

Governance Categories:

Device

Outcomes:

  • Accurate records of which Office 365 applications are failing to sign-in
  • Accurate records of which Windows applications are failing to sign-in
  • Accurate records about any trends in sign-in failures

Review Sign-in Issues

Published: August 12, 2020

Step 1

Log into the PortalFuse dashboard. First, open the app https://app.portalfuse.io

Click ‘Sign-ins Report’ in the left-hand menu.

Step 2

Inspect the “Sign-Ins” graph and make a note about whether there are noticeably more failed sign-ins on average.

The chart displays the last 90 days of sign-ins for both successful and failed sign-ins.

Questions to ask:

  1. Is there an overall increase in failed sign-ins?
  2. Were there any peaks on a particular day?

Step 3

Inspect the “Application Sign-ins on Office 365” chart and make a note of the total area of Office 365 application failed sign-ins.

Select the portion of the chart for failed sign-ins to display all the failed Office 365 application sign-ins in the data table below.

Questions to ask:

  1. Is there an overall increase in failed sign-ins?
  2. Were there any big changes since the previous inspection?

Make a note about which Office 365 applications are causing failures.

In each row, you can look up the following fields:

  • Application
  • Username
  • Date (date/time)
  • Status (Success/Failure)
  • Conditional Access (Success/Failure)
  • Location
  • Error Code

You can view a human readble error description by selecting the “View” button.

Step 4

Inspect the “Application Sign-ins on Windows” and make a note of the Windows applications that failed their sign-in.

Select the portion of the chart for failed sign-ins to display all the failed Windows application sign-ins in the data table below.

Questions to ask:

  1. Is there an overall increase in failed sign-ins?
  2. Was there a big change in the number of Windows applications failing to sign in?

Make a note about which Windows applications are causing failures.

 

Recommendations

Once you have accurate records of application sign-in failures, you can begin to develop hypotheses for the root causes of sign-in failures.

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