Technician II

Technician II refers to the technicians who are directly diagnosing and evaluating devices and issues arising from support tickets. Technician II tasks include changing the configuration settings of user accounts and devices, issuing corrective actions to devices, like restart or wipe, assigning and deploying apps, and many others. These are the technicians that are closing support tickets.

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Export Group Data

Outcomes: Export the users assigned to a group and save a CSV formatted text file to your local machine Export the devices assigned to a group and save a CSV formatted text file to your local machine Recommendations...

Find Intune Policy

Outcomes: Locate a specific policy registered in your Intune tenant Identify devices and groups assigned to a policy Recommendations Step 1 Log into the PortalFuse dashboard. First, open the...

Move Users From One Group to Another

Outcomes: The User accounts from the source group (or collection) are copied to the destination group Users accounts are unassigned from source group Recommendations Step 1 Log into the PortalFuse dashboard. First,...

Assign License to User (Direct)

Outcomes: Assign/remove one or more licenses to a user Recommendations Step 1 Log into the PortalFuse dashboard. First, open the app https://yourtenant.portalfuse.io PortalFuse defaults to the Users page when accessed....

Review Sign-in Issues

Outcomes: Accurate records of which Office 365 applications are failing to sign-in Accurate records of which Windows applications are failing to sign-in Accurate records about any trends in sign-in failures...

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