Technician I

Technician I refers to tasks that help desk and support staff perform on a daily basis as part of opening and initially triaging support tickets. Technician I tasks typically involve basic information retrieval, user onboarding and offboarding, updating user data, and ticket coordination with other technicians.

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Find Azure AD Group

Outcomes: Locate a specific group registered in your Intune tenant Identify group members assigned to that group Lookup information related to that group Recommendations Step 1 Log into the PortalFuse dashboard. First,...

Find Azure AD Device

Outcomes: Locate a specific device registered in your Intune tenant Identify the device's group membership Lookup device information details Recommendations Step 1 Log into the PortalFuse dashboard. First, open the...

Find Azure AD User

Outcomes: Locate a specific user registered in your Intune tenant Identify the devices assigned to that user devices, Identify the licenses assigned to that user Identify that user's assigned roles Identify that user's...

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